Help Centre

Everything you need to know about Fortero

Contact us

How and when can I contact support?

Please contact us at

(1800) 569091 (Mon,- Fri. - 10am to 18pm AEST)

10880 Wilshire Blvd., Suite 1101

Los Angeles

California 90024

United States of America

Order & Shipping

What payment methods do you accept?

Currently for Fortero subscriptions, we accept; Visa, MasterCard, American Express, Discover, Diners Club, JCB, and Apple Pay.
Alternatively, for other Fortero products, we accept; Visa, MasterCard, American Express, Discover, Diners Club, JCB, Shop Pay, Apple Pay, and Google Pay.

How long does it take for fortero products to arrive?

In-stock products are normally shipped within 2 business days after you place your order.
It usually takes an additional 2-7 business days for you to receive the package, depending upon the destination. However, due to lots of orders are coming in, delivery might take up to a month.
We endeavour to deliver your order as quickly as possible. In order to produce our shampoo, and harness the cleansing power of such a high carbon dioxide concentration of 8,000 PPM, we are required to use an aerosol can. Due to the legislation around this packaging type, this is classified as ‘dangerous goods’ for air freight. And therefore it can only be shipped by land transport. For this reason, delivery times may vary by season and can be longer. 

Where is my shipment?

As soon as we ship your products, we will send a confirmation email to you containing your tracking information. If you have further questions, or do not receive your tracking email as expected, please reach out to our support team at

Why is my order being returned to sender?

If an order is shipped to an incorrect address, or if we are unable to deliver to your location the package will be returned to sender.
It is recommended that you check the delivery address by logging into your account page. If you have entered the address correctly, and your package is returned, please reach out to our support team at to have your order re-shipped.

How much does shipping cost?

Great news for your wallet and back pocket!
Some of our products include free shipping, otherwise we offer a very economical shipping rate, just $6 for each shipment.

What shipping method do you use?

At the moment, we use Australia Post to ship Fortero products. These shipping methods may be changed or updated at any time without advance notice.

Can I update the address on an order that has already shipped?

Unfortunately, we cannot update the address on an order that has already been processed and shipped. However, you can update your address for future shipments by entering your new address via your account page. If you have any questions related to this process, feel free to reach out to us at

Does fortero deliver anywhere in Australia?

Currently, we are not able to ship to Tasmania.

What if there is a problem with my order?

Customer service and satisfaction is our highest priority, so there’s no need to worry if you face any problems with your order.
If you received a product that is defective or damaged, you can request an exchange or replacement product. Please contact our Customer Service team by email at; include your order number and brief description of the issue as well. We are all human, and sometimes we can make a mistake! But our team are always there to help and rectify any issues. 

My Account

How can I update my account information?

To update your account information, please visit your Fortero account. Click on the area you want to update and make the changes accordingly.

How can I change my payment information?

The payment information can be changed prior to placing an order. You can go to the accounts page and change your payment information. Please note that the payment information cannot be changed for an order that has already been processed and shipped.

How can I change my shipping address?

Please note that the address cannot be changed for an order that has already been shipped. To change your address for a future order, navigate to the accounts page.

I’m locked out of my account, how can I reset my password?

Oh no! You can securely reset your subscription password with this link.
Make sure to follow all the steps and you will have access to your account again in no time. Happy shopping!

Is my information secure with fortero?

Definitely! Our customers ’safety and security is our top priority. Fortero uses industry-standard security to keep your private information safe and secure. Meaning, your account information such as name, address, and payment information remain secure at all times. For more information, please read our Privacy Policy.


Why is fortero a subscription service?

How many times have you specifically gone to the supermarket and forgotten the exact thing you went to buy?!
We understand that everyone gets busy in their day-to-day lives, leaving little time left to worry about routine purchases.
So for our customers ’convenience, we offer a subscription service whereby the products are shipped bi-monthly so that you never run out. According to our research, our products are best used continuously to see the best results. So receiving your products at regular intervals, without having to put in the work is going to mean you see results much faster.

How do I cancel my fortero subscription?

We are sorry to hear that you want to cancel your Fortero subscription, but our customers happiness is our highest priority. You can cancel, postpone, or snooze your subscription at any time, just contact our support team at A cancellation becomes official once you receive a cancellation confirmation email from our support staff. We will be sad to see you go, feel free to reactivate your subscription at any time!

Where can I find my order history and delivery date?

To view your full order history, navigate to the Transaction History tab of your account. To view your subscription information and adjust your next delivery, navigate to the homepage of your account. If you have any questions, please reach out to our support team. We are always here to help!

What is your refund policy?

We have a very flexible refund policy at Fortero. You may return any items purchased from our website. For further details, please visit Return/Refund Policy.
If you are facing an issue with your order or product we would always prefer to resolve this for you. Please reach out to our support team at and we look forward to making things right for you!

Carbonic Acid Shampoo & Conditioner

What makes Fortero different?

Fortero carbonic acid shampoo has the ability to cleanse thoroughly, getting rid of the clogging agents typically found on the surface of the scalp. The carbonic acid shampoo also improves blood circulation and keeps your scalp clean and nourished – all while bringing life back to your pores. In short, it creates the perfect environment for healthy hair growth.

How to use Fortero?


Step 1: Wash with lukewarm water
First, wet all your hair thoroughly with lukewarm water to rinse the surface dirt out of your hair. 

Step 2: Apply Fortero Carbonic Acid Shampoo
This is where Fortero comes into action! Make sure you give it a good shake before you use it. After shaking, hold the bottle upward, and put some foam on your hands – about the size of two golf balls. This amount should be enough to remove dirt and cleanse.

Step 3: Gently wash your scalp
This is the most important part! Gently massage your scalp with Fortero's super dense foam, this will allow the foam to penetrate deep into your pores and remove all the dirt! Finally, rinse the foam off thoroughly with lukewarm water and you're good to go. 


Step 1: Apply Fortero Conditioner
Pour a bit of conditioner into the palm of your hand – a dime-sized amount is usually recommended. Run this through the mid-shafts of your hair, trying to apply it to every strand that you’re able. Work the conditioner toward the ends of your hair, as this is the part that is usually the most damaged.

Step 2: Let the conditioner set.
This step is optional; the longer you wait and allow your conditioner to set, the more it will be able to do to improve the health of your hair. If you’re in a rush, you can rinse it out immediately after, but it won’t make your hair as soft and shiny as it normally would.

Step 3: Rinse out the conditioner.
Spend a few minutes rinsing out the conditioner with lukewarm water; if your hair still feels ‘slimy’, then you haven’t gotten it all out. When your hair is smooth and no longer feels super slippery, then you’re set!

How often should I plan on washing my hair with Fortero?

Your hair washing routine should be responsive to your hair type, greasiness, sebum level, and even environmental conditions. However, washing your hair everyday helps remove dead hair follicles, which in turn can help the hair that is left behind get the nutrients it needs. If you need a little help with hair growth, you might want to consider washing it more often.

How long does it take for Fortero to work?

It depends on the individual, but we recommend 3-6 months of regular use to see results.

How long will my products last?

The shampoo holds 5.3 oz of product, and the conditioner contains 4.2 oz of product (you use a little less conditioner than shampoo!). If you are washing your hair every day, the shampoo and conditioner should last you approximately one month. 

What hair type is Fortero best for?

We have formulated our shampoos and conditioners for all hair types! And our shampoos and conditioners are free of harmful chemicals, so there is no need to worry about side effects.

Can women use Fortero?

Of course, Fortero is designed for both men and women.

Are there any side effects?

No. There are no known side effects. There is no prescription required, we developed a natural source formula!

What are the ingredients?

Fortero Carbonic Acid Shampoo
Water, LPG, TEA-Taurine Lauroyl Methyl Beta-Alaninate, Sodium Cocoamphoacetate, TEA-Cocoyl Glutamate, Polyglyceryl-10 Laurate, Cocamide Methyl MEA, Sodium Chloride, Disodium EDTA, Phenoxyethanol, Polyquaternium-10, Laurtrimonium Chloride, Sodium Hydrogen Carbonate(carry-over), Citric Acid, Sodium Citrate, Potassium Cocoyl Hydrolyzed Keratin, DPG(carry-over), Sodium Chloride, Glycerin, Betaine, Glycerylamidoethyl Methacrylate/Stearyl Methacrylate Copolymer, BG, PCA Ethyl Cocoyl Arginate, Polyquaternium-50, Gamma-Docosalactone, Diethyl Sebacate, Prunus Mume Fruit Extract, Glycyrrhiza Glabra (Licorice) Leaf Extract, Ethanol, Swertia Japonica Extract, Paeonia Suffruticosa Root Extract, Charcoal Powder, Citrus Limon (Lemon) Fruit Extract, Cetearamidoethyl Diethonium Hydrolyzed Rice Protein, Algae Extract, Scutellaria Baicalensis Root Extract, Hakka Yu, Lavandula Angustifolia (Lavender) Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil, Carbon Dioxide

Fortero Conditioner
Water, Hydrogenated Rapeseed Alcohol, Dimethicone, Myristyl Alcohol, Behenamidopropyl Dimethylamine, Stearamidopropyl Dimethylamine, Olea Europaea (Olive) Fruit Oil, Phytosteryl/Octyldodecyl Lauroyl Glutamate, Cholesteryl Lanolate, Dihexyldecyl Lauroyl Glutamate, Etidronic Acid, Ethanol, Hydrolyzed Keratin(wool), DPG, BG, Lactic Acid, Phenoxyethanol, Zingiber Officinale (Ginger) Root Extract, Saccharum Officinarum (Sugarcane) Extract, Hakka Yu, Lavandula Angustifolia (Lavender) Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil