Fortero Return / Refund Policy

Product Return Policy

Fortero will happily issue an exchange or refund to the original credit card for any unopened product purchased on https://au.fortero.com/ if it is returned within 30 days from the date of purchase. Returned products must be accompanied by a copy of the receipt, in the same condition you received it, and in the original packaging.

Please note that shipping charges on your original order will not be refunded unless there was a shipping error or product damage. If you received a damaged product, please notify us immediately at support-au@fortero.com. A credit will be issued to the credit card used to make the original purchase within 5 business days upon receipt of return.

If you wish to return an item from a recurring order that has already been processed/shipped, you will be responsible for paying the costs of the return shipping and your refund will be subject to a 15% restocking fee.

Official Purchase Required for Refunds: 
Refunds will only be honored for products purchased directly from Fortero's official website. Any products purchased from unauthorized dealers or third-party websites will not be eligible for a refund through Fortero. 

Return Product Evaluation:

Products will be evaluated for the following:

• Product and original packaging must all be included and in unused condition.
• Missing accessories and user damage to products or packaging will be assessed for actual repair or replacement value and will be factored into any refund calculation.

How to Return:

Please contact support-au@fortero.com with your request for a return and your order number. Our customer service team will respond promptly with instructions for your return.