Fortero is based in America, therefore our support hours align with US time zones.

Please contact us at


(1800) 569091 (Sun,- Thu. - 3am to 12pm AEST)

10880 Wilshire Blvd., Suite 1101

Los Angeles

California 90024

United States of America

Currently for Fortero subscriptions, we accept; Visa, MasterCard, American Express, Discover, Diners Club, JCB, and Apple Pay.
Alternatively, for other Fortero products, we accept; Visa, MasterCard, American Express, Discover, Diners Club, JCB, Shop Pay, Apple Pay, and Google Pay.

In-stock products are normally shipped within 2 business days after you place your order.
It usually takes an additional 2-7 business days for you to receive the package, depending upon the destination. However, due to lots of orders are coming in, delivery might take up to a month.
We endeavour to deliver your order as quickly as possible. In order to produce our shampoo, and harness the cleansing power of such a high carbon dioxide concentration of 8,000 PPM, we are required to use an aerosol can. Due to the legislation around this packaging type, this is classified as ‘dangerous goods’ for air freight. And therefore it can only be shipped by land transport. For this reason, delivery times may vary by season and can be longer. 

As soon as we ship your products, we will send a confirmation email to you containing your tracking information. If you have further questions, or do not receive your tracking email as expected, please reach out to our support team at support-au@fortero.com

If an order is shipped to an incorrect address, or if we are unable to deliver to your location the package will be returned to sender.
It is recommended that you check the delivery address by logging into your account page. If you have entered the address correctly, and your package is returned, please reach out to our support team at support-au@fortero.com to have your order re-shipped.

Our shipping fee is $7.99. We offer free shipment for some of our products, don’t forget to check them out.

At the moment, we use Australia Post to ship Fortero products. These shipping methods may be changed or updated at any time without advance notice.

Unfortunately, we cannot update the address on an order that has already been processed and shipped. However, you can update your address for future shipments by entering your new address via your account page. If you have any questions related to this process, feel free to reach out to us at support-au@fortero.com.

Yes, we deliver to any address within Australia.

Customer service and satisfaction is our highest priority, so theres no need to worry if you face any problems with your order.
If you received a product that is defective or damaged, you can request an exchange or replacement product. Please contact our Customer Service team by email at support-au@fortero.com; include your order number and brief description of the issue as well. We are all human, and sometimes we can make a mistake! But our team are always there to help and rectify any issues. 

You can make changes to or cancel an order after it has been placed. You can do so by logging into your customer portal on our website, or by contacting our customer service team.

If you have received a damaged or defective product, we sincerely apologize for the inconvenience. Please contact our customer service team as soon as possible with details about the issue, including your order number and a description or photos of the damage/defect. We will send you a replacement product as soon as possible to ensure your satisfaction.

We do not offer international shipping. We apologize for any inconvenience this may  cause. We are constantly evaluating our shipping options and may expand to international shipping in the future. However, our products are available in Australia and Canada as well.

Yes, we do offer the option to ship to a different address from your billing address. During the checkout process, you can enter a separate shipping address if you wish to have your order shipped to a different location.

To update your account information, please visit your Fortero account. Click on the area you want to update and make the changes accordingly.

The payment information can be changed prior to placing an order. You can go to the accounts page and change your payment information. Please note that the payment information cannot be changed for an order that has already been processed and shipped.

Please note that the address cannot be changed for an order that has already been shipped. To change your address for a future order, navigate to the accounts page.

Oh no! You can securely reset your subscription password with this link.
Make sure to follow all the steps and you will have access to your account again in no time. Happy shopping!

Definitely! Our customerssafety and security is our top priority. Fortero uses industry-standard security to keep your private information safe and secure. Meaning, your account information such as name, address, and payment information remain secure at all times. For more information, please read our Privacy Policy.

Your account with us offers several convenient features and functions, including the ability to cancel your subscription, change your delivery cycle, delay the next order, write a review for our products, and check your order history. These features are designed to provide you with flexibility and control over your subscription and orders

If you wish to unsubscribe from our marketing emails or newsletters, you can easily do so by clicking on the 'Unsubscribe' link located at the bottom of the email. This will allow you to opt out of receiving future marketing communications from us.

How many times have you specifically gone to the supermarket and forgotten the exact thing you went to buy?!
We understand that everyone gets busy in their day-to-day lives, leaving little time left to worry about routine purchases.
So for our customersconvenience, we offer a subscription service whereby the products are shipped bi-monthly so that you never run out. According to our research, our products are best used continuously to see the best results. So receiving your products at regular intervals, without having to put in the work is going to mean you see results much faster.

We are sorry to hear that you want to cancel your Fortero subscription, but our customers happiness is our highest priority. You can cancel, postpone, or snooze your subscription at any time, just contact our support team at support-au@fortero.com. A cancellation becomes official once you receive a cancellation confirmation email from our support staff. We will be sad to see you go, feel free to reactivate your subscription at any time!

To view your full order history, navigate to the Transaction History tab of your account. To view your subscription information and adjust your next delivery, navigate to the homepage of your account. If you have any questions, please reach out to our support team. We are always here to help!

We have a very flexible refund policy at Fortero. You may return any items purchased from our website. For further details, please visit Return/Refund Policy.
If you are facing an issue with your order or product we would always prefer to resolve this for you. Please reach out to our support team at support-au@fortero.com and we look forward to making things right for you!

If you would like to pause or skip a subscription delivery, you can easily manage your subscription by logging into your account on our website. You will have the option to pause or skip your delivery at your convenience. Alternatively, you can contact our customer service team

Yes, you have the flexibility to add or remove products from your subscription. You can easily manage your subscription through our customer portal, which provides you with the option to make changes to your product selection. 

Alternatively, you can contact our customer service team

To update your payment information for your subscription, please log into your account on our website and manage your subscription. You can update your payment information, including your credit card information, through your account settings. If you need assistance or have any questions, please feel free to contact our customer service team.

The carbonic acid shampoo is an excellent product that has the ability to get rid of all the clogging agents typically found on the surface of the scalp, due to oil, dirt, and pollution to name a few. The carbonic acid shampoo improves blood circulation and keeps your scalp clean and nourished – all while bringing dead pores back to life. In short, it creates the perfect environment for healthy hair growth.


Step 1: Wash with lukewarm waterFirst, wet all your hair thoroughly with lukewarm water to rinse the surface dirt out of your hair. This will help remove some of the dirt!

Step 2: Apply Fortero Carbonic Acid ShampooThis is where Fortero comes into action! Make sure you give it a good shake before you use it! After shaking, hold the bottle upward, and put some foam on your hands – about the size of two golf balls. This amount should be enough to remove dirt!

Step 3: Gently wash your scalpThis is the most important part! Gently massage your scalp with FORTERO's super dense foam and then wash it off. This will allow the foam to penetrate deep into your pores and remove all the dirt! Finally, rinse the foam off thoroughly with lukewarm water and you're good to go!


Step 1: Apply Fortero Conditioner.Pour a bit of conditioner into the palm of your hand – a dime-sized amount is usually recommended. Run this through the mid-shafts of your hair, trying to apply it to every strand that you’re able. Work the conditioner toward the ends of your hair, as this is the part that is damaged!

Step 2: Let the conditioner setThis step is slightly optional; the longer you wait and allow your conditioner to set, the more it will be able to do to improve the health of your hair. If you’re in a rush, you can rinse it out nearly immediately after, but it won’t make your hair as soft and shiny as it normally would.

Step 3: Rinse out the conditionerSpend a few minutes rinsing out the conditioner with lukewarm water; if your hair still feels ‘slimy’, then you haven’t gotten it all out. When your hair is smooth and no longer feels super slippery, then you’re set!

Your hair washing routine should be responsive to your hair type, greasiness, sebum level, and even environmental conditions. However, washing your hair everyday helps remove dead hair follicles, which in turn can help the hair that is left behind get the nutrients it needs. If you need a little help with hair growth, you might want to consider washing it more often.

It depends on the individual, but we recommend 3-6 months of regular use to see results.

The shampoo holds 5.3 oz of product, and the conditioner contains 4.2 oz of product (you use a little less conditioner than shampoo!). If you are washing your hair every day, the shampoo and conditioner should last you approximately one month. 

We have formulated our shampoos and conditioners for all hair types! And our shampoos and conditioners are free of harmful chemicals, so there is no need to worry about side effects.

Of course, Fortero is designed for both men and women.

No. There are no known side effects. There is no prescription required, we developed a natural source formula!

Fortero Carbonic Acid Shampoo
Water, LPG, TEA-Taurine Lauroyl Methyl Beta-Alaninate, Sodium Cocoamphoacetate, TEA-Cocoyl Glutamate, Polyglyceryl-10 Laurate, Cocamide Methyl MEA, Sodium Chloride, Disodium EDTA, Phenoxyethanol, Polyquaternium-10, Laurtrimonium Chloride, Sodium Hydrogen Carbonate(carry-over), Citric Acid, Sodium Citrate, Potassium Cocoyl Hydrolyzed Keratin, DPG(carry-over), Sodium Chloride, Glycerin, Betaine, Glycerylamidoethyl Methacrylate/Stearyl Methacrylate Copolymer, BG, PCA Ethyl Cocoyl Arginate, Polyquaternium-50, Gamma-Docosalactone, Diethyl Sebacate, Prunus Mume Fruit Extract, Glycyrrhiza Glabra (Licorice) Leaf Extract, Ethanol, Swertia Japonica Extract, Paeonia Suffruticosa Root Extract, Charcoal Powder, Citrus Limon (Lemon) Fruit Extract, Cetearamidoethyl Diethonium Hydrolyzed Rice Protein, Algae Extract, Scutellaria Baicalensis Root Extract, Hakka Yu, Lavandula Angustifolia (Lavender) Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil, Carbon Dioxide

Fortero Conditioner
Water, Hydrogenated Rapeseed Alcohol, Dimethicone, Myristyl Alcohol, Behenamidopropyl Dimethylamine, Stearamidopropyl Dimethylamine, Olea Europaea (Olive) Fruit Oil, Phytosteryl/Octyldodecyl Lauroyl Glutamate, Cholesteryl Lanolate, Dihexyldecyl Lauroyl Glutamate, Etidronic Acid, Ethanol, Hydrolyzed Keratin(wool), DPG, BG, Lactic Acid, Phenoxyethanol, Zingiber Officinale (Ginger) Root Extract, Saccharum Officinarum (Sugarcane) Extract, Hakka Yu, Lavandula Angustifolia (Lavender) Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil

Yes, Fortero products are safe for color-treated or chemically-treated hair. Our products are formulated to be gentle and effective on various hair types

Yes, our Fortero products are safe for use on individuals of all ages, including children. Our products are formulated with high-quality ingredients and are rigorously tested to ensure safety and efficacy.